Support Service

Benefit from a high quality support service

Benefit from a high quality support service

 

From monday to Friday 9 am to 7 pm

From Monday to Friday
9 am to 7 pm

 

  • A commercial follow-up for all your functional and commercial questions
  • A dedicated technical and commercial operator for your operational questions
  • Technical assistance center for all technical or settings issues

 

Escalation process

Escalation process

 

 

  • Crisis cells in case of a major incident
  • On-duty specific procedures for sensitive periods (end-of-the-year and Christmas time, sales…)

24/7 control and supervision

24/7 control and supervision

 

 

  • Alerts on all our servers connected to our global management center, available 24/7